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• Adept at using MS Office Suite (Word, Excel, SharePoint, PowerPoint, OneNote & Outlook)
• Outstanding communication skills
• Intermediate Graphic Design skills using Adobe Software Suite and Canva
• Experienced JIRA, JSM, CLIFF, eApprovals, and iExpense user
• Trained in Agile project management and Scrum methodologies
• Efficient at processing OCIO My Service and iStore requests
• Trained in using CRM and record management systems, such as Livelink, LAN, and RecDesk
• Knowledge of using Google Drive, MyCommittee, Monday.com, SandBox, and Dayforce
• Skilled at social media marketing (Facebook, Instagram, Twitter & Snapchat)
• Adept at writing reports, press releases, grants & summaries
• Collaborative & responsive team player
• Excellent at investigating and problem-solving to resolve issues
• Skillful at mitigating & resolving conflicts
• Excellent time-management skills & able to manage multiple deadlines & competing priorities
• Experienced event organizer & project manager
• Strong quantitative math skills
• Spoken languages: English, Hindi & Urdu

 

Communications Coordinator                                                            July 2023 – Present
HealthLinkBC, Ministry of Health
Health Services Integration Division

Responsible for developing internal stakeholder communications plan; preparing communications materials such as blogs; designing and maintaining internal SharePoint site and coordinating communications projects and employee events.

• Researched and compiled orientation material for new and existing staff
• Researched and developed guideline documents to support a clean, respectful, and professional work environment at HealthLink BC
• Collaborate with business owners to write weekly blog posts and prepare weekly broadcasts for HealthLink BC
• Maintain and manage various project intranet sites
• Lead and organize events such as Multicultural Week, Public Service Week, and Provincial Employees Community Services Fund (PECSF)
• Identify communication issues and work on solutions with the manager
• Develop communications strategies for internal stakeholders
• Represent HealthLink BC on the Employee Advisory Forum

Client Relations & Service Coordinator                                              Jan 2023 – July 2023
Citizens’ Services, BC Data Service (BCDS)
BC Stats

Responsible for developing and maintaining collaborative relationships with clients, partners, and stakeholders to ensure the effective delivery of projects and services under the Data Innovation Program.

• First point of contact for clients, partners and stakeholders
• Managed client requests for service and supported client throughout the service lifecycle
• Managed client questions and issues via Jira Systems Management (JSM) and escalate as required
• Coordinated project intake, onboarding and offboarding
• Evaluated Data Access Request/Data Access Request Amendment (DAR/DARA) forms, analyzed, discussed decision with higher management and provided approval or amendment rationale to the client
• Represented clients’ needs and interests on cross-functional service design/development teams
• Facilitated the development of partnerships, information sharing, and formal agreements with other government and non-government organizations
• Led the transition of the Data Access Request intake process from the PopData website to DIP’s internal JSM portal
• Designed a qualitative project launch survey for clients and updated project closure surveys
• Recorded a series of training sessions to provide training to BCDS staff on DIP processes (E.g., DAR/DARA, prepublication process, JSM/Jira, EApps, and others)
• Worked with the PopData team to prioritize data ingestion and periodic data refreshes

Senior Administrative Assistant
Citizens' Services, Real Property Division (RPD),
Strategic Real Estate Services (SRES)                                      Nov 2021 – Aug 2022
Accommodation Management (AcM)                                    Sept 2022 – Feb 2023

Provided support to program management and staff and coordinated a broad range of administrative functions, including human resources, payroll, records management, and facilitating asset management.

• Managed calendars, scheduling, and meeting prioritization for the Executive Director and several other directors
• Coordinate meetings, arrange catering and other stakeholder meetings
• Prepared meeting agendas and recorded and distributed minutes
• Reviewed, formatted/edited, and proofread a variety of business documents such as decision notes, information notes, memos, letters, and presentation materials for numerous teams in both the SRES and AcM branches
• Provided support to the Expanded Leadership Team and Senior Leadership Team members with creating presentation materials and Excel sheets, coordinating monthly reports and other meeting materials, and drafting speaking notes for the Chair
• Supported managers and directors conducting CR11 and AO27 competitions; this included corresponding with candidates, preparing binders for the panel, and receiving and directing candidates on the day of the interview
• Coordinated the management of records and project documentation for the branch
• Acted as the branch administrative resource for HR, leave management, reimbursement requests and verifying information on Time on Line
• Monitored the inventory of supplies, equipment, workstations, and orders as required
• Led the branch's quarterly asset refresh orders
• Processed OCIO and iStore orders for team members in a timely manner
• Investigated and worked across departments to resolve invoice and payment issues and have saved the branch thousands of dollars
• Managed travel arrangements for the ADM, EDs, and directors
• Compiled and assembled Information Binders for Directors attending the 2022 UBCM
• Acted as the Treasurer and Communications Member for the Social and Cultural Stewardship Committee

Communications and Fund Development Coordinator                     March 2021 – Nov 2021
A/Community Development Coordinator                                          May 2020 – Feb 2021
Administrative Assistant                                                                     Nov 2019 – April 2020
Oaklands Community Association, Victoria, B.C.

Worked at different capacities from providing administrative and clerical support to ensure efficient and organized operations to coordinating community development projects, raising funds, and securing grants for the Oaklands Community Association.

• Serve as the first point of contact for customers and internal communications
• Prepare official documents and correspondence, e.g., Employee, Volunteer handbook, and Board Manual
• Design and draft promotional materials for programs and events
• Organize and schedule appointments/Community, Board, and Staff meetings (on-site/virtual); draft agendas and record/distribute meeting minutes
• Operate and maintain office equipment (printer/photocopier, scanner, label-maker, & laminator) and order supplies
• Provide administrative support to the Executive Director and Coordinators
• Collaborate with stakeholders, e.g., ICBC, Bike to Work, and the City of Victoria
• Grant and fund writing (BC Gaming Grant, City of Victoria - My Great Neighborhood Grants, Strategic Plan Grants, Grants for Community Garden, Second Harvest, Red Cross and Victoria Foundation, Responsive Neighbourhood Small Grants, and many others)
• Coordinate My Great Neighborhood Grant projects (e.g., interpretive park signs & murals in Oaklands, Victoria)
• Seek out and secure donations from community organizations
• Manage the organization’s social media pages (Facebook and Instagram) and website
• Coordinate quarterly fundraising campaigns; design and mail out flyers
• COVID support projects – combined and compiled resources for Women in Need (WIN) and Oaklands Food Security programs – e.g., weekly food hampers, Oaklands Pantry
• Customized and updated the organization’s core policies
• Volunteer coordination/interviews – processing Criminal Record Checks
• Event planning: organized free mulch distribution and Summer & Fall seedling distributions for Get Growing, Victoria! (a City of Victoria initiative)
• Oversee Oswald Park Community Garden; drafted User-agreement and policies, designed promotional material, and secured funding

Customer Support Representative (seasonal)                                                Aug 2019 – Sep 2019
Purdys Chocolatier, Vancouver, B.C.

Provided customer service as part of the Fundraising, Group Savings, and Business Gifting team.

• Supported promotion of programs to new and existing customers through outbound calls
• Responded to inquiries from customers in a timely and professional manner
• Served as the first point of contact for customers

Tourism Essentials Program                                                    Jun 2019 – Aug 2019
YWCA Metro Vancouver, Vancouver, B.C.

A 6-week training program for young women who want to enter the Tourism and Hospitality industry.

• Relevant training: Resume and Cover Letter Writing, Budget Management, First Aid, FoodSafe, SuperHost, Employment Standards
• Collaborated with other team members on different projects and assignments

Followed the policies and procedures of the centre, provided support as needed

Indus Valley School of Art and Architecture (IVS)                                                   2017
Diploma in Event Management (Corporate, Commercial & Personalized Events)
Business Management, Finance and Logistics, Marketing, Graphic Design

Indus Valley School of Art and Architecture (IVS)                                                   2017
Certificate in Sketching, Painting & Drawing
Perspective Drawing, Still-life Pencil & Charcoal Sketching, Oil & Acrylic Paining

Capilano College                                                                                                  2019
Adult Basic Education
English, Computers, Mathematics

Pacific Design Academy (PDA)                                                                              2020
Certificate in Graphic Design
Adobe Software: Illustrator, Photoshop, InDesign

Camosun College (in progress)                                                                             2021
Visual Arts and Business Studies (University Transfer)
Website Design and Maintenance, Academic Writing Strategies, Business Info Technology, Financial Accounting, Programming with Java, Applied Computer Programming, Business Communication, Graphic Design, 2D & 3D Art

English Language & Literacy Coach                                       Nov 2018 – May 2019
Vancouver School Board, Vancouver, B.C.

Conducted weekly sessions at Sir Charles Tupper Secondary School to teach new immigrant and refugee students the English Language.

• Delivered one-on-one tutoring sessions, 30-45 minutes per student
• Worked with students with diverse literacy backgrounds
• Guided, encouraged, and educated students through interactive games and reading storybooks
  

Event & Volunteer Coordinator                                                          Nov 2018 – Dec 2021
Ignite the Warmth Society, Vancouver, B.C.

Worked closely with the executive team to plan and facilitate Ignite the Warmth’s 6th annual blanket drive event.

• Managed event logistics (e.g., Drop-off bookings) and prepared winter aid packages for distribution within the DTES community
• Provided on-site support to overseas and managed events on the day
• Established relationships with partners and donors
• Was responsible for stakeholder communication and attended on-call meetings

Chef & Group Facilitator                                                                     Sept 2018 – May 2019
Growing Chefs, Vancouver, B.C.

Delivered bi-weekly educational sessions at Lord Tennyson Elementary School and Xpey’ Elementary School to teach children about healthy diets, food systems, and urban agriculture.

• Guided and educated students through the indoor gardening program
• Served as the first point of contact for students and teachers
• Managed relationships with teachers and team members
• Facilitated discussion and class exercises

• Arts and Craft
• Cooking and Baking
• Home decor and Organization
• Plants
• DIY Projects

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